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Security Reception Officer

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Job Reference: G4S/TP/3287333/110008
Number of Positions: 2
Job Category: Security/Protective Services
Contract Type: Full Time
Salary: $21.00 - $23.00
Location: Palo Alto, California
G4S Region: North America
Country:United States

G4S Business Unit:US Secure Solutions
Closing Date: April 14, 2018

Job Introduction:


The world's leading private security organization, G4S, has an immediate job opportunity for a Security Reception Officer. As a Security Reception Officer, you will serve as the first point of contact and the first impression of a high profile client. It is essential that this individual possess an advanced sense of customer service, as well as an outgoing personality and excellent written and oral communication skills. The Security Reception Officer will meet and greet people at all levels and must know how to escalate and deescalate situations with the ability to expedite and resolve problems with poise and a professional demeanor.

The Security Reception Officer will, at times, provide back up to the client's full-time receptionist and, therefore, must be knowledgeable in answering inbound calls and gain an in-depth knowledge of the client's departments to ensure rapid routing of calls. The Security Reception Officer will also perform badging and access control activities throughout the workday as well as perform other duties as specified in post orders.

G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.

G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.

Role Responsibility:

Specific Duties and Essential Functions

  • Serve as first point of contact for employees and visitors at a high-profile client site; meet and greet people at all levels
  • Answer incoming phone calls and ensure rapid routing of calls to various departments
  • Create and issue access badges; monitor and control access/egress to site
  • Watch for irregular or unusual conditions that may create security concerns or safety hazards
  • Sound alarms or calls police or fire department in case of fire or presence of unauthorized persons
  • Warn violators of rule infractions, such as loitering, smoking or carrying forbidden articles
  • Permit authorized persons to enter property and monitor entrances and exits
  • Observe departing personnel to protect against theft of company property and ensures that authorized removal of property is conducted within appropriate client requirements
  • Investigate and prepare reports on accidents, incidents, and suspicious activities; maintain written logs as required by the post
  • Provide assistance to customers, employees and visitors in a courteous and professional manner

The Ideal Candidate:

Education, Licenses and Certifications Required

  • Must possess a high school diploma or equivalent
  • Must be able to pass any state-required training or other qualifications for licensing
  • Must possess, or be able to obtain, a current and valid driver's license

Type and Length of Specific Experience Required

  • Must possess a minimum of one (1) year of in depth and sustained assignment in a corporate office environment serving as a private physical security officer with customer service responsibilities
  • Work history must include demonstration of each of the following:
    • Understanding of access control systems and surveillance technology
    • Knowledge of access control systems and closed-circuit television (CCTV)

Skills Required

  • Proficient computer skills including Microsoft Office
  • Effective oral and written communication skills
  • Active listening skills
  • Ability to assess and evaluate situations effectively
  • Ability to identify critical issues quickly and accurately
  • Attention to detail


  • Must be at least 18 years old or the minimum age required by the state, if higher
  • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
  • Must be able to operate radio or telephone equipment and/or console monitors
  • Must have demonstrated ability to interact cordially and communicate with the public
  • Must not use illegal drugs. Must be able to pass a drug test with negative results (except when undergoing documented medical treatment).
  • Must submit to an extensive background check, including criminal history, personal references, employment and education verifications, and Department of Motor Vehicle and credit checks if applicable
  • Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Physical Requirements and Environment

Environment: Indoor; minimal to no exposure to extreme cold and heat is expected

Major activity: Sitting, computer use, Walking, standing, speaking, listening, observing

Physical efforts to carry out job duties: Standing, walking, and sitting. Minimal to no stooping or kneeling.

About the Company:

EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

G4S is an Equal Opportunity/Affirmative Action Employer
and an Alcohol- and Drug-Free Workplace

If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.

To receive an update on your application status, please contact our local office by following this link:

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Please Note: The application deadline for this job has now passed.